These terms apply to the sale of products listed on the website www.franjashop.com.
By using these websites, the user of the www.franjashop.com website (the “Buyer”) acknowledges that they are familiar with and agree to the General Terms and Conditions of Business and Purchase.
It is considered that the user fully accepts the General Terms and Conditions of Business and Purchase by placing an order.
By using these websites, the user confirms that they are familiar with and agree to the General Terms and Conditions of Business and Use.
The owner of all rights to the www.franjashop.com website is the trade business FRANJA, owned by Jaki Franja.
The terms of use prescribe the terms and rules for users and apply to the use of the www.franjashop.com website.
By using the website, the user expresses and confirms their consent to the General Terms and Conditions of Business and Use and consents to the use of the website www.franjashop.com in accordance with them.
Users are obligated to familiarize themselves with the Terms before making a purchase. Users should regularly check the Terms to be aware of all rights and obligations arising from the use of the website, which are subject to change.
The right to use the website is a personal right of the user and cannot be transferred to other individuals or legal entities in any way. Moreover, no user is authorized to register other individuals or legal entities.
The contract of sale of products between the Buyer and the Seller is considered concluded and valid upon the completion of the product order.
The Buyer must be an adult and legally capable person in accordance with legal regulations.
Contracts on behalf of minors and completely legally incapacitated individuals may be concluded by their legal representatives or guardians, and partially legally incapacitated individuals may conclude a contract only with the consent of their legal representative or guardian.
If contrary to this provision, the Seller shall not assume any responsibility.
The user is personally responsible for protecting the confidentiality of their passwords.
Furthermore, the user is obligated to provide accurate, complete, and valid personal information during registration.
If the user acts contrary to this, it authorizes the Seller to deny access or the realization of all or part of the services offered by www.franjashop.com.
The user acknowledges the possibility of occasional interruptions in service or events beyond the control of the trade business FRANJA, owned by Jaki Franja, and accepts that the trade business FRANJA, owned by Jaki Franja, is not responsible for any data loss that may occur during the transmission of information over the Internet.
The user agrees and accepts that access to the website may be interrupted, temporarily unavailable, or disabled at times.
The trade business FRANJA, owned by Jaki Franja, reserves the right to discontinue or modify the content of the General Terms and Conditions of Business, product range, product prices, or the content of the website www.franjashop.com at any time and without prior notice, if it deems it necessary.
From the above, it follows that users are obliged to review the content of the General Terms and Conditions of Business before each use of the website www.franjashop.com. Failure to review the content of the General Terms and Conditions of Business before each purchase exempts the Seller from any responsibility.
Any changes take effect on the day of publication on www.franjashop.com.
The use of this website (www.franjashop.com) is solely at the user’s own risk.
The Seller is exempt from any responsibility for any potential damage that may occur when visiting the website www.franjashop.com, as a result of unlawful actions by third parties, the appearance of computer viruses, interruptions in communication lines, unauthorized access, inappropriate behavior, negligence, and similar, as well as other cases for which the Seller is not responsible.
The Seller is exempt from any responsibility in the event of circumstances preventing the use of the www.franjashop.com website.
The terms and conditions of this chapter apply to the entire content of the website www.franjashop.com.
The Seller completely disclaims any responsibility for the accuracy and/or completeness of all information and content on the website www.franjashop.com.
www.franjashop.com reserves the right to errors in the description and/or image of products that are posted as such by the manufacturer.
All content listed on the website is placed to facilitate the buyer’s choice when making a purchase to the greatest extent possible.
The Seller is not responsible for unintentional and accidental errors.
www.franjashop.com posts all materials (photos and texts) on the website in good faith to assist the buyer in choosing items for purchase.
www.franjashop.com does not guarantee that product photos obtained directly from the manufacturer fully correspond to the appearance of the product itself. We are not responsible for any unintentional errors in product descriptions.
There may be a difference between the actual product and the photo and product description on these pages if the manufacturer changes any of the characteristics or content of the product or provides incorrect information. To avoid such situations, we regularly and thoroughly check all data related to products.
The Consumer Protection Act (Official Gazette 41/14, 110/15, 14/19) applies to the terms of business.
General Information about the Trade Business
Transaction account opened with Zagrebačka banka d.d Zagreb, IBAN number:
HR46 236000011017 1933 4
Registered office: FRANJA TRGOVAČKI OBRT I PRUŽANJE JEDNOSTAVNIH UGOSTITELJSKIH USLUGA, owned by Jaki Franja, Heinzelova 6b, 10000 Zagreb
Email address: info@franja.hr
OIB: 06079068366
MBO: 90817125
Owner and responsible person: Jaki Franja
Registered in the trade register of the Republic of Croatia
Meaning of Terms in these General Terms and Conditions
Seller – FRANJA trade business, owned by Jaki Franja, Heinzelova 6b, 10000 Zagreb, Croatia
www.franjashop.com – website owned by the Seller
Buyer – any person who, after reviewing and selecting a product or service, has provided their data, ordered, and paid for the product or service.
User of www.franjashop.com – any person who uses the www.franjashop.com website to obtain information about individual products or general content of the site and to purchase products advertised on it.
Use of www.franjashop.com – accessing the www.franjashop.com website for the purpose of obtaining information about its content and/or making a purchase.
Online purchase or web store – making a purchase of a product through www.franjashop.com web store
Products – all products advertised on “www.franjashop.com” that can be purchased through the web store (if available at that time).
Web store – entering into and terminating a sales contract
Subject and commercial purpose of the Agreement is the purchase and sale of the selected product or service through the www.franjashop.com web store for a corresponding fee – the price of that product or service listed in the web store. The contract is concluded by means of distance communication (Contract concluded at a distance) through: internet order-web store and telephone call with human intervention.
An order can be made 24/7, all year round.
The product offer is determined by the Seller.
For each product in the web store, the Seller provides a detailed description of the product, the basic characteristics, and the price.
All prices of products are in Euro and include VAT.
The purchase price is indicated for each product.
Delivery prices are not included in the purchase price.
The Seller is not responsible for possible variations in the appearance of the product compared to the product shown in the web store. The appearance of the product may differ in detail from the appearance shown in the photo (color, packaging, or some other characteristic).
For each product, there is an option “Add to cart”.
By selecting the “Add to cart” option, the product is added to the cart.
By clicking on the cart, a display with all the products that the user has added to the cart is opened.
The selected product can be removed from the cart at any time before submitting the order.
If the user selects the “Order” option, the next step is to enter their information.
The order is considered complete when the user selects the “Order” option.
The user receives confirmation of the successful order by email.
The purchase contract between the user and the Seller is considered concluded and valid when the Seller confirms the order and notifies the user by email.
The user can also place an order by telephone.
If the user places an order by telephone, the Seller will send an offer and the final purchase price, including delivery costs, to the user’s email.
The user confirms the order by paying the purchase price to the Seller’s bank account.
After the payment is visible on the Seller’s bank account, the Seller will send the ordered product to the user.
Payment for the ordered product is made exclusively in cash upon delivery.
The user must pay the full purchase price and any delivery costs upon delivery of the product to the delivery address.
If the user refuses to accept the ordered product or refuses to pay the full purchase price and any delivery costs upon delivery, the Seller has the right to withdraw from the contract.
If the user refuses to accept the ordered product or refuses to pay the full purchase price and any delivery costs upon delivery, the Seller has the right to recover all costs incurred in connection with the ordered product from the user.
The contract is deemed to be concluded at the time when the user has successfully ordered the product, and the Seller has sent the user a confirmation of the successful order by email.
The user will be informed in the event of an out-of-stock product.
In the event of an out-of-stock product, the user has the right to cancel the order or replace the product with another product from the web store.
The Seller has the right to limit the quantity of ordered products in the event that there is a limited number of products in stock.
For each product, the delivery price is stated.
The delivery price is determined by the Seller and depends on the value of the product, the destination, and the selected payment method.
If the user selects the “Payment upon delivery” option, the delivery price is higher.
If the user selects the “Payment by bank transfer” option, the delivery price is lower.
Delivery prices are not included in the purchase price.
The delivery price is paid by the user.
The delivery price is calculated when placing an order and is visible to the user when viewing the cart.
The delivery price is visible to the user when viewing the cart.
The delivery price is calculated automatically based on the delivery address specified by the user and the value of the product.
The delivery price is added to the total purchase price.
The total purchase price includes the purchase price and the delivery price.
Delivery prices are valid for the territory of the Republic of Croatia.
For deliveries to other countries, delivery prices are determined in each individual case and are specified when placing an order.
Delivery prices for deliveries outside the Republic of Croatia are higher than for deliveries within the Republic of Croatia.
The user is responsible for paying customs duties and import taxes for deliveries outside the Republic of Croatia.
The Seller is not responsible for any customs duties and import taxes.
If the user is unable to accept the ordered product, they must contact the Seller as soon as possible and specify the delivery date when they will be able to accept the ordered product.
If the user fails to specify the delivery date, the Seller has the right to deliver the ordered product at any time.
If the user refuses to accept the ordered product or refuses to pay the full purchase price and any delivery costs upon delivery, the Seller has the right to withdraw from the contract.
The Seller is not responsible for any delay in delivery or failure to deliver the product due to incorrect or incomplete delivery information provided by the user.
The Seller is not responsible for any delay in delivery or failure to deliver the product due to force majeure, such as natural disasters, wars, strikes, and similar events that are beyond the control of the Seller.
The Seller will make every effort to deliver the ordered product within the agreed deadline.
The Seller is not responsible for any delay in delivery or failure to deliver the product due to reasons beyond the control of the Seller.
In the event of a delay in delivery or failure to deliver the product, the Seller will inform the user as soon as possible and agree on a new delivery date.
The user has the right to cancel the order in the event of a delay in delivery or failure to deliver the product.
If the user cancels the order due to a delay in delivery or failure to deliver the product, the Seller will refund the full purchase price to the user within 14 days from the date of receipt of the user’s notice of cancellation.
The Seller is not responsible for any damage to the product that occurs during transport.
The Seller is not responsible for any damage to the product that occurs during transport if the user refuses to accept the ordered product or refuses to pay the full purchase price and any delivery costs upon delivery.
The user is responsible for inspecting the product upon delivery and immediately notifying the Seller of any visible defects or damage to the product.
If the user does not notify the Seller of any visible defects or damage to the product upon delivery, it is considered that the product has been delivered in accordance with the contract and that the user has no complaints regarding the delivery of the product.
The user has the right to cancel the order within 14 days from the date of receipt of the product.
The user has the right to cancel the order without giving a reason.
To exercise the right to cancel the order, the user must notify the Seller of their decision to cancel the order by an unequivocal statement, such as a letter sent by post, fax, or email.
The user can use the sample cancellation form provided by the Seller, but it is not obligatory.
The user must send the notice of cancellation to the following address:
FRANJA trade business, owned by Jaki Franja, Heinzelova 6b, 10000 Zagreb, Croatia
Email address: info@franja.hr
The user is not obligated to return the product to the Seller if the Seller agrees to take over the return of the product at their own expense.
If the Seller agrees to take over the return of the product at their own expense, the user must return the product to the Seller within 14 days from the date of receipt of the product.
The user must return the product to the Seller in the same condition in which it was delivered, without any signs of use or damage.
If the user cancels the order, the Seller will refund the full purchase price to the user, including the delivery price, within 14 days from the date of receipt of the user’s notice of cancellation.
The Seller will refund the full purchase price to the user using the same payment method that the user used for the initial transaction, unless the user has expressly agreed to a different payment method.
The user is responsible for any direct costs of returning the product if the Seller has not agreed to take over the return of the product at their own expense.
The user is responsible for any damage to the product that occurs during the return shipment.
The Seller is not responsible for any damage to the product that occurs during the return shipment.
The user has the right to request a refund of the full purchase price if the product is not delivered within 30 days from the date of placing the order.
The user has the right to request a refund of the full purchase price if the product is delivered in a condition that is not in accordance with the contract.
The user has the right to request a refund of the full purchase price if the Seller fails to deliver the ordered product.
The user has the right to request a refund of the full purchase price if the Seller refuses to accept the ordered product or refuses to pay the full purchase price and any delivery costs upon delivery.
The user has the right to request a refund of the full purchase price if the product is delivered with visible defects or damage.
If the user requests a refund of the full purchase price, the Seller will refund the full purchase price to the user within 14 days from the date of receipt of the user’s request for a refund.
The Seller will refund the full purchase price to the user using the same payment method that the user used for the initial transaction, unless the user has expressly agreed to a different payment method.
The user is responsible for any direct costs of returning the product if they request a refund of the full purchase price.
The user is responsible for any damage to the product that occurs during the return shipment.
The Seller is not responsible for any damage to the product that occurs during the return shipment.
The user has the right to request a refund of the full purchase price if the product is delivered with visible defects or damage.
If the user requests a refund of the full purchase price, the Seller will refund the full purchase price to the user within 14 days from the date of receipt of the user’s request for a refund.
The Seller will refund the full purchase price to the user using the same payment method that the user used for the initial transaction, unless the user has expressly agreed to a different payment method.
The user is responsible for any direct costs of returning the product if they request a refund of the full purchase price.
The user is responsible for any damage to the product that occurs during the return shipment.
The Seller is not responsible for any damage to the product that occurs during the return shipment.
The user has the right to request a refund of the full purchase price if the product is not delivered within 30 days from the date of placing the order.
The user has the right to request a refund of the full purchase price if the product is delivered in a condition that is not in accordance with the contract.
The user has the right to request a refund of the full purchase price if the Seller fails to deliver the ordered product.
The user has the right to request a refund of the full purchase price if the Seller refuses to accept the ordered product or refuses to pay the full purchase price and any delivery costs upon delivery.
The user has the right to request a refund of the full purchase price if the product is delivered with visible defects or damage.
If the user requests a refund of the full purchase price, the Seller will refund the full purchase price to the user within 14 days from the date of receipt of the user’s request for a refund.
The Seller will refund the full purchase price to the user using the same payment method that the user used for the initial transaction, unless the user has expressly agreed to a different payment method.
The user is responsible for any direct costs of returning the product if they request a refund of the full purchase price.
The user is responsible for any damage to the product that occurs during the return shipment.
The Seller is not responsible for any damage to the product that occurs during the return shipment.
The user has the right to request a refund of the full purchase price if the product is not delivered within 30 days from the date of placing the order.
The user has the right to request a refund of the full purchase price if the product is delivered in a condition that is not in accordance with the contract.
The user has the right to request a refund of the full purchase price if the Seller fails to deliver the ordered product.
The user has the right to request a refund of the full purchase price if the Seller refuses to accept the ordered product or refuses to pay the full purchase price and any delivery costs upon delivery.
The user has the right to request a refund of the full purchase price if the product is delivered with visible defects or damage.
If the user requests a refund of the full purchase price, the Seller will refund the full purchase price to the user within 14 days from the date of receipt of the user’s request for a refund.
The Seller will refund the full purchase price to the user using the same payment method that the user used for the initial transaction, unless the user has expressly agreed to a different payment method.
The user is responsible for any direct costs of returning the product if they request a refund of the full purchase price.
The user is responsible for any damage to the product that occurs during the return shipment.
The Seller is not responsible for any damage to the product that occurs during the return shipment.
The user has the right to request a refund of the full purchase price if the product is not delivered within 30 days from the date of placing the order.
The user has the right to request a refund of the full purchase price if the product is delivered in a condition that is not in accordance with the contract.
The user has the right to request a refund of the full purchase price if the Seller fails to deliver the ordered product.
The user has the right to request a refund of the full purchase price if the Seller refuses to accept the ordered product or refuses to pay the full purchase price and any delivery costs upon delivery.
The user has the right to request a refund of the full purchase price if the product is delivered with visible defects or damage.
If the user requests a refund of the full purchase price, the Seller will refund the full purchase price to the user within 14 days from the date of receipt of the user’s request for a refund.
The Seller will refund the full purchase price to the user using the same payment method that the user used for the initial transaction, unless the user has expressly agreed to a different payment method.
The user is responsible for any direct costs of returning the product if they request a refund of the full purchase price.
The user is responsible for any damage to the product that occurs during the return shipment.
The Seller is not responsible for any damage to the product that occurs during the return shipment.
The user has the right to request a refund of the full purchase price if the product is not delivered within 30 days from the date of placing the order.
The user has the right to request a refund of the full purchase price if the product is delivered in a condition that is not in accordance with the contract.
The user has the right to request a refund of the full purchase price if the Seller fails to deliver the ordered product.
The user has the right to request a refund of the full purchase price if the Seller refuses to accept the ordered product or refuses to pay the full purchase price and any delivery costs upon delivery.
The user has the right to request a refund of the full purchase price if the product is delivered with visible defects or damage.
If the user requests a refund of the full purchase price, the Seller will refund the full purchase price to the user within 14 days from the date of receipt of the user’s request for a refund.
The Seller will refund the full purchase price to the user using the same payment method that the user used for the initial transaction, unless the user has expressly agreed to a different payment method.
The user is responsible for any direct costs of returning the product if they request a refund of the full purchase price.
The user is responsible for any damage to the product that occurs during the return shipment.
The Seller is not responsible for any damage to the product that occurs during the return shipment.
The user has the right to request a refund of the full purchase price if the product is not delivered within 30 days from the date of placing the order.
The user has the right to request a refund of the full purchase price if the product is delivered in a condition that is not in accordance with the contract.
The user has the right to request a refund of the full purchase price if the Seller fails to deliver the ordered product.
The user has the right to request a refund of the full purchase price if the Seller refuses to accept the ordered product or refuses to pay the full purchase price and any delivery costs upon delivery.
The user has the right to request a refund of the full purchase price if the product is delivered with visible defects or damage.
If the user requests a refund of the full purchase price, the Seller will refund the full purchase price to the user within 14 days from the date of receipt of the user’s request for a refund.
The Seller will refund the full purchase price to the user using the same payment method that the user used for the initial transaction, unless the user has expressly agreed to a different payment method.
The user is responsible for any direct costs of returning the product if they request a refund of the full purchase price.
The user is responsible for any damage to the product that occurs during the return shipment.
The Seller is not responsible for any damage to the product that occurs during the return shipment.
The user has the right to request a refund of the full purchase price if the product is not delivered within 30 days from the date of placing the order.
The user has the right to request a refund of the full purchase price if the product is delivered in a condition that is not in accordance with the contract.
The user has the right to request a refund of the full purchase price if the Seller fails to deliver the ordered product.
The user has the right to request a refund of the full purchase price if the Seller refuses to accept the ordered product or refuses to pay the full purchase price and any delivery costs upon delivery.
The user has the right to request a refund of the full purchase price if the product is delivered with visible defects or damage.
If the user requests a refund of the full purchase price, the Seller will refund the full purchase price to the user within 14 days from the date of receipt of the user’s request for a refund.
The Seller will refund the full purchase price to the user using the same payment method that the user used for the initial transaction, unless the user has expressly agreed to a different payment method.
The user is responsible for any direct costs of returning the product if they request a refund of the full purchase price.
The user is responsible for any damage to the product that occurs during the return shipment.
The Seller is not responsible for any damage to the product that occurs during the return shipment.
The user has the right to request a refund of the full purchase price if the product is not delivered within 30 days from the date of placing the order.
The user has the right to request a refund of the full purchase price if the product is delivered in a condition that is not in accordance with the contract.
The user has the right to request a refund of the full purchase price if the Seller fails to deliver the ordered product.
The user has the right to request a refund of the full purchase price if the Seller refuses to accept the ordered product or refuses to pay the full purchase price and any delivery costs upon delivery.
The user has the right to request a refund of the full purchase price if the product is delivered with visible defects or damage.
If the user requests a refund of the full purchase price, the Seller will refund the full purchase price to the user within 14 days from the date of receipt of the user’s request for a refund.
The Seller will refund the full purchase price to the user using the same payment method that the user used for the initial transaction, unless the user has expressly agreed to a different payment method.
The user is responsible for any direct costs of returning the product if they request a refund of the full purchase price.
The user is responsible for any damage to the product that occurs during the return shipment.
The Seller is not responsible for any damage to the product that occurs during the return shipment.
The user has the right to request a refund of the full purchase price if the product is not delivered within 30 days from the date of placing the order.
The user has the right to request a refund of the full purchase price if the product is delivered in a condition that is not in accordance with the contract.
The user has the right to request a refund of the full purchase price if the Seller fails to deliver the ordered product.
The user has the right to request a refund of the full purchase price if the Seller refuses to accept the ordered product or refuses to pay the full purchase price and any delivery costs upon delivery.
The user has the right to request a refund of the full purchase price if the product is delivered with visible defects or damage.
If the user requests a refund of the full purchase price, the Seller will refund the full purchase price to the user within 14 days from the date of receipt of the user’s request for a refund.
The Seller will refund the full purchase price to the user using the same payment method that the user used for the initial transaction, unless the user has expressly agreed to a different payment method.
The user is responsible for any direct costs of returning the product if they request a refund of the full purchase price.
The user is responsible for any damage to the product that occurs during the return shipment.
The Seller is not responsible for any damage to the product that occurs during the return shipment.
The user has the right to request a refund of the full purchase price if the product is not delivered within 30 days from the date of placing the order.
The user has the right to request a refund of the full purchase price if the product is delivered in a condition that is not in accordance with the contract.
The user has the right to request a refund of the full purchase price if the Seller fails to deliver the ordered product.
The user has the right to request a refund of the full purchase price if the Seller refuses to accept the ordered product or refuses to pay the full purchase price and any delivery costs upon delivery.
The user has the right to request a refund of the full purchase price if the product is delivered with visible defects or damage.
If the user requests a refund of the full purchase price, the Seller will refund the full purchase price to the user within 14 days from the date of receipt of the user’s request for a refund.
The Seller will refund the full purchase price to the user using the same payment method that the user used for the initial transaction, unless the user has expressly agreed to a different payment method.
The user is responsible for any direct costs of returning the product if they request a refund of the full purchase price.
The user is responsible for any damage to the product that occurs during the return shipment.
The Seller is not responsible for any damage to the product that occurs during the return shipment.
The user has the right to request a refund of the full purchase price if the product is not delivered within 30 days from the date of placing the order.
The user has the right to request a refund of the full purchase price if the product is delivered in a condition that is not in accordance with the contract.
The user has the right to request a refund of the full purchase price if the Seller fails to deliver the ordered product.
The user has the right to request a refund of the full purchase price if the Seller refuses to accept the ordered product or refuses to pay the full purchase price and any delivery costs upon delivery.
The user has the right to request a refund of the full purchase price if the product is delivered with visible defects or damage.
If the user requests a refund of the full purchase price, the Seller will refund the full purchase price to the user within 14 days from the date of receipt of the user’s request for a refund.
The Seller will refund the full purchase price to the user using the same payment method that the user used for the initial transaction, unless the user has expressly agreed to a different payment method.
The user is responsible for any direct costs of returning the product if they request a refund of the full purchase price.
The user is responsible for any damage to the product that occurs during the return shipment.
The Seller is not responsible for any damage to the product that occurs during the return shipment.
The user has the right to request a refund of the full purchase price if the product is not delivered within 30 days from the date of placing the order.
The user has the right to request a refund of the full purchase price if the product is delivered in a condition that is not in accordance with the contract.
The user has the right to request a refund of the full purchase price if the Seller fails to deliver the ordered product.
The user has the right to request a refund of the full purchase price if the Seller refuses to accept the ordered product or refuses to pay the full purchase price and any delivery costs upon delivery.
The user has the right to request a refund of the full purchase price if the product is delivered with visible defects or damage.
If the user requests a refund of the full purchase price, the Seller will refund the full purchase price to the user within 14 days from the date of receipt of the user’s request for a refund.
The Seller will refund the full purchase price to the user using the same payment method that the user used for the initial transaction, unless the user has expressly agreed to a different payment method.
The user is responsible for any direct costs of returning the product if they request a refund of the full purchase price.
The user is responsible for any damage to the product that occurs during the return shipment.
The Seller is not responsible for any damage to the product that occurs during the return shipment.
The user has the right to request a refund of the full purchase price if the product is not delivered within 30 days from the date of placing the order.
The user has the right to request a refund of the full purchase price if the product is delivered in a condition that is not in accordance with the contract.
The user has the right to request a refund of the full purchase price if the Seller fails to deliver the ordered product.
The user has the right to request a refund of the full purchase price if the Seller refuses to accept the ordered product or refuses to pay the full purchase price and any delivery costs upon delivery.
The user has the right to request a refund of the full purchase price if the product is delivered with visible defects or damage.
If the user requests a refund of the full purchase price, the Seller will refund the full purchase price to the user within 14 days from the date of receipt of the user’s request for a refund.
The Seller will refund the full purchase price to the user using the same payment method that the user used for the initial transaction, unless the user has expressly agreed to a different payment method.
The user is responsible for any direct costs of returning the product if they request a refund of the full purchase price.
The user is responsible for any damage to the product that occurs during the return shipment.
The Seller is not responsible for any damage to the product that occurs during the return shipment.
The user has the right to request a refund of the full purchase price if the product is not delivered within 30 days from the date of placing the order.
The user has the right to request a refund of the full purchase price if the product is delivered in a condition that is not in accordance with the contract.
The user has the right to request a refund of the full purchase price if the Seller fails to deliver the ordered product.
The user has the right to request a refund of the full purchase price if the Seller refuses to accept the ordered product or refuses to pay the full purchase price and any delivery costs upon delivery.
The user has the right to request a refund of the full purchase price if the product is delivered with visible defects or damage.
If the user requests a refund of the full purchase price, the Seller will refund the full purchase price to the user within 14 days from the date of receipt of the user’s request for a refund.
The Seller will refund the full purchase price to the user using the same payment method that the user used for the initial transaction, unless the user has expressly agreed to a different payment method.
The user is responsible for any direct costs of returning the product if they request a refund of the full purchase price.
The user is responsible for any damage to the product that occurs during the return shipment.
The Seller is not responsible for any damage to the product that occurs during the return shipment.
These General Terms and Conditions shall apply to the entire product range offered by the Seller, unless otherwise specified in the offer.
The Seller reserves the right to change these General Terms and Conditions at any time without prior notice.
The General Terms and Conditions published on the website at the time of placing the order shall apply to each individual order.
These General Terms and Conditions are valid from January 1, 2022.
The user is responsible for complying with these General Terms and Conditions.
These General Terms and Conditions are subject to the laws of the Republic of Croatia.
Any disputes arising out of or in connection with these General Terms and Conditions shall be subject to the jurisdiction of the competent court in Zagreb.
These General Terms and Conditions shall enter into force and effect on January 1, 2022.
For any further information or assistance, please contact the Seller at the following email address: info@franja.hr.
These General Terms and Conditions are available in the English and Croatian languages.
In case of any discrepancies between the English and Croatian versions of these General Terms and Conditions, the Croatian version shall prevail.
Thank you for choosing our web store. We look forward to serving you!
Delivery
Delivery Costs
The delivery cost for all orders purchased on www.franjashop.com online store is 30.00 kuna.
Products that are paid according to the delivered offer will be delivered to the Buyer within 1-3 working days (except for islands, depending on the ferry schedule and the Dubrovnik region).
If you decide to make a purchase, you can choose delivery or personal pickup.
The goods can be collected at our store, located at Vlaška 62, during business hours.
The delivery of purchased goods is carried out by the Seller through the engagement of a specialized delivery company.
All deliveries are made through the transportation company OVERSEAS TRADE Co. which provides transportation services.
Products will be appropriately protected during packaging to ensure they are delivered undamaged through normal handling of packages during transportation.
The Buyer is obliged to check for any damage when receiving the product and report them immediately during the acceptance process to the delivery person who delivered the goods or refuse to accept the shipment with visible external damages that could affect the correctness of the purchased products.
The Buyer is also required to sign the delivery note when receiving the goods, which the delivery service will consider as confirmation of acceptance.
If the Buyer receives a product different from the one they ordered and purchased, the Buyer has the right to a replacement or delivery of the actually ordered product. If that is not possible, the Buyer has the right to a refund of the paid product price, delivery cost, and the cost of returning the product, and is obliged to return the incorrectly delivered product.
In the event that the Seller is unable to deliver the purchased product within 1-3 working days from the day of payment, the Seller is obliged to inform the Buyer to arrange a new delivery date.
In this case, the Buyer has the right to terminate the contract.
With the purchased product, the Buyer will receive an invoice, a receipt of receipt of the shipment that they are obliged to sign, and any other required documents accompanying the product (user manual, warranty card, etc.).
By signing the shipment receipt, the Buyer confirms that the product has been received without any visible external damages.
The goods are insured against loss during delivery.
Delivery prices are displayed on www.franjashop.com with included VAT.
Order Status
During the processing of the shipment, the Buyer will receive an email notification about the status of their shipment.
Returns
Before concluding the Contract, we recommend that the User review the Terms of Use of www.franjashop.com, which are listed in the drop-down menu under ‘Support’ (notice from Article 57, paragraph 1 of the Consumer Protection Act (Official Gazette, No. 41/2014), as well as the terms regarding the User’s right to unilaterally terminate the Contract with a termination form from Article 61, paragraphs 1 and 2 of the Consumer Protection Act.)
In accordance with Article 77, paragraph 1 of the Consumer Protection Act, the User has the right to unilaterally terminate the Contract within 14 (fourteen) days from the delivery of the goods to the possession of the Buyer, without stating a reason.
The User does not have the right to unilaterally terminate the Contract if the service that is the subject of the Contract has been fully performed, and its performance began with the explicit prior consent of the User and with their confirmation that they were aware that they would lose the right to unilaterally terminate the Contract if the service was fully performed.
In accordance with Article 77, paragraph 5 of the Consumer Protection Act, the User is responsible for any reduction in the value of the goods that results from their handling of the goods, except for handling that was necessary to determine the nature, characteristics, and functionality of the goods.
If the purchased product is returned to the Seller for any reason, it must be in its original packaging and with the label, the accompanying content, and the receipt, instructions for use, and warranty card. FRANJA TRGOVAČKI OBRT, owned by Jaki Franja, has the right to determine the conditions for the return of the goods – i.e., the percentage reduction of the refund amount to the Buyer due to a reduction in the value of the product.
In this case, the User/Consumer bears the cost of returning the goods.
Right to Return
Defects for which the seller is not liable
The Seller is not responsible for defects in the product if they were known to the Buyer at the time of concluding the Contract or could not have remained unknown to them.
In general, it is considered that the defects that a diligent person with average knowledge and experience in the same profession and field as the Buyer could easily notice during a routine examination of the item could not have remained unknown to the Buyer.
The provision of Paragraph 2 of this Article does not apply to contracts concluded by a natural person as the Buyer outside their economic or professional activity with a natural or legal person who, as the Seller, operates within the scope of their economic or professional activity (consumer contract).
The Seller is liable for defects that the Buyer could easily notice if they declared that the item had no defects or had certain characteristics or qualities that it did not have in reality.
Inspection of Items and Visible Defects
The Buyer is obliged to inspect the received item (purchased and delivered goods) in the usual manner or to provide it for inspection as soon as it is possible according to the regular course of things and to notify the Seller of any visible defects within 8 (eight) days, and in the case of a commercial contract, without delay; otherwise, they lose the right that belongs to them on that basis.
If the inspection is carried out in the presence of both parties, the Buyer is obliged to notify the Seller of their objections due to visible defects immediately, otherwise they lose the right that would otherwise belong to them on that basis.
If the Buyer has shipped the item (purchased and delivered goods) further without transshipment and in its original packaging, and the Seller was aware of or should have been aware of the possibility of such further shipment when concluding the contract, the inspection of the item from Paragraph 1 of this Article may be postponed until it arrives at its new destination. In this case, the Buyer is obliged to notify the Seller of the defects as soon as they could have learned about them from their clients according to the regular course of things.
In consumer contracts, the consumer as the Buyer is not obliged to inspect the item or provide it for inspection, but is obliged to inform the Seller of the existence of visible defects within two months from the day they discovered the defect.
Hidden Defects
If it is found after the receipt of the item by the Buyer that the item has a defect that could not be discovered by a regular examination when taking possession, the Buyer is obliged, under the threat of losing their rights, to notify the Seller of the established defect within 2 (two) months from the day they discovered the defect, and in the case of a commercial contract, without delay.
The Seller is not liable for defects that become apparent after 2 (two) years from the delivery of the item, and in the case of a commercial contract, 6 (six) months.
The deadlines from Paragraph 2 of this Article can be extended by agreement.
Unilateral Termination of the Contract
In order for the User to exercise the right to unilaterally terminate the Contract, they must inform FRANJA TRGOVAČKI OBRT, owned by Jaki Franja, about their decision to unilaterally terminate the Contract by an explicit statement (e.g., a letter sent by mail or e-mail) before the expiration of the withdrawal period or by using the withdrawal form from Article 61, paragraphs 1 and 2 of the Consumer Protection Act.
The User can also use the form of unilateral termination of the Contract or any other unambiguous statement sent electronically and downloaded from the website www.franjashop.com, but FRANJA TRGOVAČKI OBRT, owned by Jaki Franja, will immediately send the User an acknowledgment of receipt of the notification of unilateral termination of the Contract by e-mail.
To meet the withdrawal deadline, it is sufficient for the User to send their notice of exercising the right to unilaterally terminate the Contract before the withdrawal period has expired.
If the User unilaterally terminates the Contract, the Seller will refund to the User all payments received, including delivery costs, without delay, and no later than 14 (fourteen) days from the day the Seller receives the User’s decision to unilaterally terminate the Contract.
The Seller is not obliged to refund the payment to the User before they receive the returned goods or until the User provides proof that they have sent the goods back to the Seller, unless the Seller offers to take over the goods themselves.
The Seller is not obliged to refund the payment to the User if the User has chosen a method of delivery other than the cheapest standard delivery method offered by the Seller.
The Seller will make a refund using the same means of payment used by the User in the initial transaction unless the User has expressly agreed to another means of payment, and the User will not be charged any additional fees for the refund.
The User must send the goods or deliver them to the Seller or to the person authorized by the Seller to receive the goods (whichever is faster) without delay, and in any case, no later than 14 (fourteen) days from the day they sent their decision to unilaterally terminate the Contract to the Seller.
The User bears the direct cost of returning the goods.
The User is responsible for any impairment of the goods resulting from the handling of the goods, except for what was necessary to determine the nature, characteristics, and functionality of the goods.
The User is obliged to provide the goods to the Seller or to the person authorized by the Seller to receive the goods without delay, and in any case, no later than 14 (fourteen) days from the day they sent their decision to unilaterally terminate the Contract to the Seller.
The Buyer must return the goods to the Seller or to the person authorized by the Seller to receive the goods without delay, and in any case, no later than 14 (fourteen) days from the day they sent their decision to unilaterally terminate the Contract to the Seller.
The Buyer will return the goods by mail, or deliver them to the Seller or to the person authorized by the Seller to receive the goods, and FRANJA TRGOVAČKI OBRT, owned by Jaki Franja, will bear the cost of returning the goods.
If the Buyer unilaterally terminates the Contract, they are obliged to compensate the Seller for any reduction in the value of the goods resulting from the use of the goods that goes beyond what is necessary to determine the nature, characteristics, and functionality of the goods.
The Seller is entitled to unilaterally terminate the Contract if, due to a typographical error or incorrect stock status on the website, the User was able to purchase the item at an obviously incorrect price.
The User agrees that in this case, the Seller will contact them with an appropriate explanation of the error, with a request for consent to purchase the item at the correct price or the cancellation of the Contract, and the User will have the right to cancel the Contract at their discretion.
Termination of the Contract by the Seller due to a typographical error or incorrect stock status on the website does not affect the right to unilateral termination of the Contract.
Processing of Personal Data
The Buyer’s personal data is processed exclusively for the purpose of fulfilling the contract.
Payment Security
Payment Card Security Statement
Security of your transaction and your personal data is a priority for us. When buying, you are transferred to the WSPay Payment Gateway for processing payment. WSPay is a system for secure payment, real-time payment, credit, and debit cards, and other payment methods.
The WSPay Payment Gateway uses state-of-the-art data protection standards – Secure Socket Layer (SSL) protocol with 256-bit encryption and the MD5 algorithm.
The ISO 8583 protocol ensures that data exchange between the T-Com System and the credit card authorization centers takes place on a private network, which is protected from unauthorized access by a double layer of firewalls.
The WSPay Payment Gateway and financial institutions exchange data through a virtual private network (VPN), which is protected from unauthorized access.
Confidential information from the buyer’s credit card is only transmitted encrypted over the Internet. Payment card information is not available to our system.
This system meets all the requirements for secure online payment prescribed by the leading credit card brands, i.e., operates in accordance with the requirements of the PCI DSS Level 1 standard – the highest standard of the payment card industry.
Security controls and the ability to trace and audit the security of stored cardholder data were conducted by an external auditor and the company that stores and processes payment card data is certified according to PCI DSS Level 1 standard.
The result of this review is a report on compliance (Report on Compliance) which is issued by an external auditor and confirms that the Seller’s online store meets the requirements of the PCI DSS Level 1 standard.
The seller does not store the credit card number or the CCV code (the last three numbers on the back of the credit card), and the WSPay Payment Gateway encrypts this data during entry.
Payment System
The WSPay Payment Gateway for Internet payments uses the most modern standards in protecting the entry and transfer of confidential data, including the SSL protocol and the 256-bit encryption key. The ISO 8583 protocol ensures that data exchange between the WSPay Payment Gateway and the authorization centers of credit card companies takes place in a private network, which is protected from unauthorized access by a double layer of firewalls.
WSPay uses a 256-bit SSL certificate as the highest level of data protection. Confidential data from your credit card is sent directly to the bank’s authorization system. The payment card information is not available to our system.
Fraud Detection
When entering payment card data, confidential information is transmitted over a public network in a secure (encrypted) form using SSL protocols and PKI systems, as currently the most modern cryptographic technology. Data security during the purchase is guaranteed by the payment card processor, WSPay, so the complete billing process is performed on the WSPay Payment Gateway pages. At no point in time is the payment card information available to our system.
Dispute Resolution
In the event of a dispute between the Buyer and the Seller regarding the payment of goods and services, the Buyer may contact the Seller through the email address or phone number provided on the Seller’s website to resolve the dispute.
If a resolution cannot be reached through negotiation, the Buyer and the Seller agree to submit the dispute to the competent court in Zagreb, with the application of Croatian law.
If the User has any questions or requests, they can contact FRANJA TRGOVAČKI OBRT, owned by Jaki Franja, by sending an inquiry to the following e-mail address: info@franja.hr or by calling the telephone number listed on the website www.franjashop.com.
